Prevent

• Advise and implement commercial and project best practices

• Review and assess your organisation’s current processes and operations for delivering projects

• Assess and manage project risks, monitor and address potential problems

• Proactively manage the risk to keep projects on track

• Provide support to address challenges as they happen

• Special Projects

An on-call sounding board service (via a retainer arrangement) which allows anyone in your organisation or project team to call up for advice, guidance or support on challenges that may arise daily. This on-call service allows your Project Manager, Program Director and project team to get access to immediate expert advice at the time that they need it.

Fees

A retainer arrangement allows anyone in your organisation seeking advice, guidance or support on challenges that may arise daily. This service is available on-call which means your teams get access to immediate expert advice at the time that they need it.
– Retainer Arrangement
– 5 or 10 packaged hours
– Draw down on the available hours until used – Expires after 3 months of initial purchase

Or

Standard rate per day or half-day applies for on-demand services.

Resolve

• Guide and advise on strategy and approach for troubled projects and complex situations

• Lead and resolve commercial (non-technical) issues related to failed projects, escalations and disputes

• Evaluate complex and critical customer situations to derive appropriate action plans

• Develop commercial negotiation strategies

• Manage C-Level stakeholders

• Align customer and key stakeholders to an agreed action plan

• Orchestrate top issue resolution with all involved stakeholders across relevant regions and/or globally

• Plan and co-ordinate operational and project related issues in connection with a commercial escalation

• Manage project executives and resources to align with the resolution strategy

• Manage all Executive level communication & reporting with key stakeholdersLead for Escalations and Disputes

• Guide and Advise on strategy and approach for troubled projects, complex situations  

  Fees

  The fee for escalation and dispute matters will be assessed on a case-by-case basis, with a brief and quote offered prior to booking. An Engagement Fee plus Outcome Fee will be charged per escalation/dispute case.

Mediate

• Assist and guide both parties through commercial escalations and disputes between customer, implementation partner and vendor.

• Act as a neutral party to help navigate the commercial challenges of a transformation program or technology project.

  Fees

  The fee for escalation and dispute matters will be assessed on a case-by-case basis, with a brief and quote offered prior to booking. An Engagement Fee plus Outcome Fee will be charged per escalation/dispute case.