A former boss once said about me: “What I like about working with Ashley is that when situations blow up, most people run away from the fire, but he runs into it.” This sentiment, featured on the back cover of my book 'The Man Who Defuses Bombs' encapsulates my approach to problem-solving.

My expertise lies in solving complex issues, be it leading end-to-end organisation transformation programs, facilitating executive communication, resolving escalations and disputes, negotiating commercially, or recovering debts.

As a Fractional Executive, I specialise in ensuring the seamless execution of organisation transformation programs, managing complex projects with deliver challenges for executive leaders, business unit heads, and program/project managers.

I also provide my expert services to vendors and service organisations, assisting their Customer Success professionals and Customer Success teams in navigating all challenges related to meeting and exceeding customer outcomes, ultimately ensuring successful transformations.

I work across all platforms and technology solutions, but given my experience within the SAP ecosystem, I work closely with the SAP organisation, SAP customers and implementation partners.

Beyond executive responsibilities, I am also the creator and presenter of the international masterclass program, "Mastering Customer Escalations" designed for the technology sector.

Delivered successfully more than 25 workshops to over 770 SAP employees globally since 2019, the program now runs at the SAP Academy in California, contributing to the development of emerging executives.

Lastly, in March 2024, I was featured in an interview with Precision Sourcing titled ‘How to Avoid the Boardroom Drama’.

A link to the podcast is here –

Spotify - https://open.spotify.com/episode/243b7omJhiHgupgU2ppCf4

Apple  - https://podcasts.apple.com/au/podcast/configure-it-done/id1568397094?i=1000649807941

Youtube - https://www.youtube.com/watch?v=McXyxqPBr0o&ab_channel=PrecisionSourcing

Get in touch to find out more on how I can help you and your organisation.

Interested in running the Mastering Customer Escalations masterclass program for your Sales, Pre-Sales, Customer Success or Project Delivery teams?