Ashley is brought in to fix all sorts of IT project delivery problems – from managing troubled digital transformation projects, mediating escalations and disputes, to analysing IT contracts and negotiating outcomes.

Ashley has been described as ‘the man who defuses bombs’ but is more commonly referred to as a fixer, trouble-shooter and negotiator. His strength is building relationships when things go wrong.

He has 26+ years of experience in resolving projects that get into trouble in the technology sector, in leading roles at global corporations including SAP, IBM and MYOB, where he has resolved multi-million dollar commercial disputes.

With 7+ years at IBM in the Dispute Resolution team, Ashley resolved more than 500 major problem project disputes, critical situations and escalations in Australia/New Zealand.

Then while heading up SAP’s commercial escalations and disputes for 7½ years, he resolved over 160 problem projects across Australia/New Zealand, Asia Pacific Japan and United Kingdom Ireland.

Today, he helps CEOs, CIOs and Program Directors sleep at night. He is a specialist for organisations in the SAP ecosystem, resolving their project-related escalations with a structured approach and objectivity, applied to complex situations with heightened emotions and risk to the organisations involved.

Ashley’s ultimate goal is to de-risk projects and prevent problems from happening in the first place.

Ashley is the author of The Man Who Defuses Bombs, an expert's guide on how to master disputes and escalations, and how to avoid them from happening in the first place.

He is also the creator and facilitator of the Mastering Commercial Escalations masterclass program, which he has delivered throughout SAP to over 16 countries and 700+ people across Asia Pacific Japan, Europe and North America. 

Engage Ashley for the following services -

• Troubleshoot - Prevent, Resolve and Mediate

• Enablement - the Mastering Commercial Escalations program

Interested in running the Mastering Commercial Escalations masterclass program for your Sales and Delivery teams?